|
05/07/2014
Hi Dr. Laura!
My husband and I own and run a small online company that serves customers in all 50 states. About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc. We do not tolerate customers who call us or our employees vile names or who simply call or e-mail acting as if they want assistance, when they really just want to use us as a receptacle in which to dump their emotional trash.
When we receive these e-mails/phone calls, we respond by calmly telling them we do not tolerate belligerence against our employees and we are selective about who we serve. We also say we are more than happy to refund their money so they can find another company willing to tolerate their behavior, but they are banned from ever making a purchase from our website again. The response we receive from the customer is usually complete shock. They are incredulous and can't believe someone is actually standing up to them. A few have apologized, and some of them have gone to disreputable Internet sites like "Rip-Off Report.com" to vent and tell lies about our company. The remaining ones I am sincerely hoping have "reformed" after having someone point out their horrid behavior so other companies don't have to deal with them in the future.
Crystal
|
