My biggest pet peeve has to do with manners and customer service answering the phone.
I can't count the number of times that I have been in the middle of being waited on by a customer service representative when the phone rings. They stop what they are doing,
answer the phone and then proceed to help the person on the phone. This ALWAYS leaving me having to wait patiently, while being totally ignored, all at the same time. It never fails to leave me confused and frustrated. I am the person physically in the store spending money. The person on the phone usually is not spending money or purchasing. Most of the time, they are just looking for information.
If the customer service representative would just answer the phone and then ask them to hold, I would have no problem. I understand they have to stop the phones from ringing and that they have other clients that may need help.
The issue I have is really with the lack of professional courtesy when shopping these days. I also find that no one has time to properly help you anymore. It's all about the sale and getting the next wallet in the door. As time goes by, less and less customer service people seem to have a genuine care for their job or their customers.
Jim
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