Hi Dr. Laura -

In the past I've been able to make medical appointments, email doctors, and receive lab results online (called proxy access) through our medical provider for myself, my husband, and our 3 children. Our oldest daughter just turned 12 last week and today I discovered I am no longer allowed access online to manage her healthcare. I also cannot view any medical files unless I put in special written requests at offices where she's been treated. I'm mad and outraged. The medical provider's webpage specifically states the following:

Q. Can proxy access be used for children between 12 and 17 years of age?

A: Unfortunately, due to complex state and federal regulations Proxy Access is not available for children between 12 and 17 years old. Exceptions may be made on a case by case basis. Please discuss your specific situation with your child's clinician.

I have access to my 8 and 10 year old medical information, and my husband's medical information (with his permission, of course, but not my 12 year old?? What is wrong with this state (I live in CA) and country??

Pam