...About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc... More >>
I have had 3 customer service type jobs over my career. The best example of your point that the customer is not always right was my job as a concierge at a New York City hotel... More >>
Spring break finally arrived and we were eager to head to the beach. This would entail a 12+ hour drive in an overloaded minivan containing our teen, her best friend, our precocious 4-year-old son, ourselves and our STUFF... More >>
...I think this might be one of the smartest solutions to grounding I've ever seen. I'm going to be using this when my 7-year-old gets into trouble... More >>
My husband and I have been married for 47 years. We've had some problems to work out, but our marriage has been pretty successful and blessed... More >>
...From time to time, your voice has popped into my head at the exact moment I would need to remember your words of wisdom. This type of moment happened this weekend... More >>